Yet another reason why Netflix irritates me

September 4, 2008

As though it’s not bad enough that Netflix…

  • Has no real competition
  • Reduces the quality of your service in subtle ways the more you pay them, e.g., by keeping returned discs for a day before sending out the next discs in your queue and not giving you the option to pay more to avoid that
  • Doesn’t inspect their discs before sending them out
  • Allocates the same number of lost discs regardless of which plan you’re on and how long you’ve been a customer

…they don’t give you any way to stop the shipment of a particular DVD. Why would you want to do this? Well, I have Entourage Season 4 in my queue. Netflix shipped disc 1 from Orlando, and notified me by email that the disc will arrive at least two days late. They should let you choose if you want to receive discs that come from a remote shipping center. So, if a disc would take more than three days to arrive, they would automatically send the next disc in your queue.

Entry Filed under: Observations. .

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